How do I install a TripTok eSIM?

Use the installation URL provided after purchase for one-click automatic installation. A QR code is provided only as a backup method.

Where can I use TripTok eSIM plans?

TripTok offers plans for 190+ countries and regions, including Japan, the United States, Europe, Thailand, Vietnam, and China.

Can I keep my existing phone number?

Yes. You keep your existing SIM and add the eSIM as a data line, so calls and SMS on your existing number can remain available.

Galaxy (Android)

Troubleshooting Guide

Name: eSIM Store | Data Plans for 190+ Countries
Brand: TripTok
Availability: InStock
Rating: 4.8 (325 reviews)

Is your data slow or not working?

Please check first

1.Check if you're in a throttled zone. If you purchased a daily unlimited plan, you might be in a throttled period. (Check usage: Select [Check Usage] on your active eSIM product)
2.If it's a Hong Kong/Taiwan product, please check if you've completed identity verification. According to local policies, identity verification is required to use data.

Part 1

Restart Device

If the problem is resolved after each step, you don't need to proceed to the next step.

Step 1.

Turn your phone off and on again

Part 2

Change Network Mode

Step 1.

Settings > Connections > Mobile Networks > Data Network Mode > Change eSIM 1 to LTE Preferred

tip

If there's no Mobile Network menu Go to Settings > Others > Roaming Details > Data Network Mode. After that, turn airplane mode ON/OFF or restart your device

Part 3

Manual Carrier Selection

Step 1.

Settings > Connections > Mobile Networks > Roaming Carrier Selection > On eSIM 1 tab, turn Auto Selection OFF and select the recommended carrier

tip

If you have Android 18+ or no Mobile Network menu Go to Settings > Others > Roaming Carrier Selection You can check supported carriers on the product detail page After that, turn airplane mode ON/OFF or restart your device

Part 4

Manual APN Settings

Step 1.

Settings > Connections > Mobile Networks > Access Point Names > On eSIM 1 tab, tap Add (+)

Step 2.

Enter name and APN information, then tap the three dots (:) to save

Step 3.

Select the saved APN from the list

tip

If there's no Mobile Network menu, go to Settings > Others > Roaming Details Check APN information on the product detail page After that, turn airplane mode ON/OFF or restart your device

First, check if the basic settings are configured correctly

1.Settings > Connections > SIM Manager > Mobile Data > eSIM 1
2.Data Switch OFF
3.Settings > Connections > International Roaming, check if data roaming is ON for eSIM 1

If you have additional questions or data issues persist after the above steps, please contact customer service.

Contact Support